Here at Clapjoy.com we thank you for shopping with us. We will take the best measures to provide you excellent shopping experience which will provide you satisfaction. Our aim is to work hard to ensure that you get the best quality products every single time you shop at Clapjoy, still, there may be some unforeseen situation that you receive damaged or defective products which you may wish to return or replace. In case the return is accepted by clapjoy, the refund will be made through the following methods to the customer:
Refunds, if any, shall be made to the same Issuing Bank/card from which the Transaction Price was received.
Refunds for Cash-On-Delivery transactions (whenever made available) will be made via a demand draft in favor of the Buyer (as per the details provided by the Buyer at the time of registration).
For electronics payments, the refund shall be made using RTGS/NEFT or any other electronic funds transfer system approved by Reserve Bank India (RBI).
Refund shall be conditional and shall be with recourse available to clapjoy in case of any misuse by the Buyer.
Refund shall be subject to Buyer complying with Policies.
In case you have received a manufacturer damaged or defective product, you need to inform us within 24 hours for a replacement request. You need not pay the extra cost incurred in this process. However, it is subject to the availability of the stock. In case we are not able to replace your product within the stipulated time, you will receive a full transaction amount from our side in the form of a Store Credit. For any further clarifications, you may always contact our customer care.
Order Cancellation Charges
You cannot decline an order after it has been shipped. You will be liable for all the costs involved in both dispatches and return shipping if you fail to inform our customer care about the cancellation of your Order before Shipping of the Product or you refuse to accept the delivery of the product. This does not include items purchased on special/promotional sales.
- To refund your amount clapjoy.com issues a Cash voucher (Store Credit) or a different item in exchange, as per your request.
- It is advised that the Product to be returned should be adequately packed so that there is no further damage to the product during transit.
- Replacement of a product would be subject to the availability of that particular product.
- Once eligibility is verified by clapjoy, please pack the item(s) securely and ship to the address provided by the customer care executive to you.
Our products include Toys & Games for all age groups and it may take an overall time of 1-2 weeks to get delivered depending upon your location and availability of the product at that moment. In some cases, the delivery process can take extra time and you may need to pay some special delivery charges which will be notified in advance.
In case the product delivered to you is undamaged and still you wish to return it or you refuse to accept the delivery of the Ordered Product, then the Shipping Charges charged for the Order, if any, would not be refundable along with the return charges mentioned above of Rs 100.
Products purchased under Special/Promotional/Seasonal Sales or sold under heavy discount options and/or freebies, if any, are not eligible for returns.
Note: Items such as Gift Cards, Gift Vouchers, Free Gift Items, Gift Wraps, Freebies and Batteries without explicit Warranties specified by Manufactures etc are also not returnable. Likewise all Branded Products are non-returnable and non-exchangeable.