FAQs

1. Are Clapjoy toys safe for children?
Yes. Clapjoy toys are BIS certified and made using non-toxic, child-safe materials. Please follow the recommended age and safety instructions mentioned on each product.

2. What age groups are Clapjoy toys suitable for?
Clapjoy offers toys and activities for different age groups, along with family games for children and adults. Please check the recommended age on the individual product page before purchasing.

3. How do I choose the right toy for my child?
You can choose according to your child’s age, interests and developmental needs. The recommended age, features and learning benefits are mentioned on every product page.

4. What types of products does Clapjoy offer?
We offer wooden toys, educational toys, DIY activity kits, preschool learning products, board games, family games and other screen-free play options.

5. How long does delivery take?
Orders are generally delivered within 3–5 business days across India. Delivery time may vary depending on the location and courier service.

6. How can I track my order?
Once your order is dispatched, tracking details will be shared through SMS, WhatsApp or email using the contact information provided during checkout.

7. What is Clapjoy’s return or replacement policy?
Returns or replacements are accepted only if you receive a damaged or incorrect product. Please share a complete unboxing video with us within 48 hours of delivery. Once the issue is verified, we will arrange a replacement or provide an appropriate resolution.

8. Is an unboxing video compulsory?
Yes. A complete and clear unboxing video is mandatory for damaged, missing or incorrect product claims. The video should begin before the package is opened.

9. Can I cancel or modify my order?
You may request cancellation or modification before the order is dispatched. Once dispatched, the order cannot be cancelled or modified.

10. Do you offer Cash on Delivery?
Cash on Delivery availability is shown during checkout and may depend on your delivery PIN code.