Return & Replacement Policy

At Clapjoy, we take great care to ensure that every product reaches you safely and correctly. We offer a replacement only if you receive a damaged, defective, or incorrect product.

Replacement Eligibility

To be eligible for a replacement:

• You must contact us within 24–48 hours of delivery.

• A complete and clear unboxing video is mandatory. The video should show the package being opened from the beginning and clearly show the damaged, defective, or incorrect product received.

• The product must be unused and in its original condition and packaging.

• Please share your Order ID, unboxing video, and details of the issue with our Customer Support team.

How to Raise a Request

Contact us within 24–48 hours of delivery:

WhatsApp/Call: +91 9220602827
Email: contact@clapjoy.com
Customer Support Hours: Monday to Saturday, 9:30 AM to 6:00 PM

Once our team receives and verifies the unboxing video and issue, we will approve the replacement and ship a new piece to you.

Important Conditions

Replacement requests will only be accepted for damaged, defective, or incorrect products.

We do not accept returns or replacements for change of mind, personal preference, or if the customer no longer wants/likes the product.

Claims without a complete unboxing video or requests raised after 48 hours of delivery may not be eligible for replacement.

Products that have been used, altered, damaged after delivery, or are not in their original condition will not be eligible for replacement.

Note: Clapjoy reserves the right to verify the claim before approving and shipping a replacement.